PRIVACY POLICY
Effective date: September 1, 2026
Virtuous Cleaning Services, LLC (“Virtuous Cleaning Services,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit an inquiry, request an estimate, book a service, communicate with us, or otherwise use our services.
Information We Collect
We may collect information you voluntarily provide, including:
First and last name
Email address
Telephone number
Service address and property location
Property details, including size, number of rooms, property type, condition, access instructions, and cleaning needs
Service preferences, requested dates, and scheduling information
Photographs or information you provide about the property
Billing and payment-related information
Communications you send to us
Any other information you choose to provide
We may collect this information through our website, Facebook or Instagram lead forms, email, telephone, text message, booking forms, consultations, surveys, and other communications.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
Internet Protocol address
Browser and device information
Pages visited and actions taken
Referring website or advertisement
Approximate location
Cookie and analytics information
We may use cookies, tracking pixels, and similar technologies to understand website activity, measure advertising performance, improve our services, and show relevant advertisements.
How We Use Information
We may use your information to:
Respond to inquiries and estimate requests
Determine whether a property is within our service area
Prepare estimates and service recommendations
Schedule, provide, and manage cleaning services
Communicate about appointments, changes, invoices, payments, and service updates
Provide customer support
Send cleaning tips, company news, or promotional offers when permitted
Improve our website, advertising, and customer experience
Maintain business and financial records
Protect our clients, employees, business, and property
Prevent fraud or misuse
Comply with legal and regulatory requirements
Email Communications
If you subscribe to our email list or consent to receive marketing messages, we may send occasional service updates, cleaning tips, announcements, and special offers through an email service provider such as Mailchimp.
You may unsubscribe from marketing emails at any time by selecting the unsubscribe link included in the email. Unsubscribing from marketing emails will not prevent us from sending communications directly related to an estimate, appointment, payment, or active service relationship.
Telephone Calls and Text Messages
If you provide your telephone number, we may contact you about your inquiry, estimate, appointment, or cleaning services.
When you separately consent to receive promotional text messages, we may also send service updates or promotional offers. Consent to receive marketing text messages is not a condition of purchasing services. Message and data rates may apply.
You may withdraw your consent to marketing text messages at any time by replying STOP or by contacting us. We will honor reasonable requests to stop future marketing calls or messages.
We do not sell or share mobile telephone numbers or text-message opt-in information with third parties for their own marketing purposes. We may share information with service providers that help us deliver communications, but only as necessary to provide those services.
Facebook and Instagram Lead Forms
When you submit information through a Facebook or Instagram lead form, Meta provides the information you entered to us. We use it to respond to your request, determine your cleaning needs, discuss pricing and availability, and follow up about our services.
Your use of Facebook and Instagram is also subject to Meta’s own privacy practices and policies.
How We Share Information
We do not sell your personal information.
We may share information with trusted companies that help us operate our business, including providers for:
Scheduling and client management
Email communications
Website hosting and analytics
Advertising and lead generation
Payment processing and invoicing
Accounting and business administration
Telephone and text-message communications
Information technology and security
These providers may include services such as Meta, Mailchimp, ZenMaid, payment processors, website providers, analytics providers, and accounting platforms. They may only receive the information reasonably necessary to perform services for us and are subject to their own privacy obligations and policies.
We may also disclose information:
When required by law, court order, or legal process
To protect the rights, safety, and property of our clients, employees, business, or others
To investigate suspected fraud, security problems, or unlawful conduct
In connection with a merger, sale, reorganization, or transfer of all or part of our business
Payment Information
Payments may be processed by third-party payment processors. We generally do not directly store complete credit-card or bank-account information. Payment processors handle that information according to their own privacy and security policies.
Photographs and Property Information
We may take or receive photographs for quality control, service documentation, damage reporting, training, or communication with a client. We will not intentionally publish identifiable photographs of a client’s home, property, or belongings for marketing purposes without authorization.
Data Retention
We retain personal information for as long as reasonably necessary to:
Respond to inquiries
Provide and document services
Maintain client and business records
Meet tax, accounting, insurance, contractual, and legal obligations
Resolve disputes
Protect against fraud or misuse
Retention periods may vary depending on the type of information and the purpose for which it was collected.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
Please do not send sensitive financial information, passwords, door codes, or other confidential access information through an unsecured public form unless specifically requested through an approved method.
Your Choices
You may contact us to:
Request access to or correction of personal information we maintain about you
Update your contact information
Unsubscribe from marketing emails
Withdraw consent to marketing text messages
Ask questions about how your information is used
Request deletion of certain information, subject to our legal and business recordkeeping obligations
We may need to verify your identity before completing certain requests.
Children’s Privacy
Our website and services are intended for adults seeking cleaning services. We do not knowingly collect personal information directly from children under 13. If we learn that we have unintentionally collected such information, we will take reasonable steps to delete it.
External Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy as our business, services, or legal obligations change. The revised policy will be posted on this page with an updated effective date.
Contact Us
If you have questions or requests concerning this Privacy Policy, contact:
Virtuous Cleaning Services, LLC
Palmyra, New York
Email: VIRTUOUSCLEANLLC@GMAIL.COM
Phone: 585-369-5640
Website: WWW.VIRTUOUSCLEANINGSERVICES.ORG